Changes, cancellations and refunds.

The cancellation conditions shown for the selected tour, date, transport arrangement and add-ons before payment form part of your booking. Those booking-specific conditions control where they are more specific than this general policy, subject to mandatory consumer rights.

Where no stricter product- or date-specific condition is shown, the current default is full-refund eligibility for a cancellation request received at least 24 hours before the scheduled experience start. Eligibility is verified against the booking record before the finance team processes a refund.

Do not assume the default overrides a clearly disclosed condition for a dated ticket, third-party activity, private setup, group arrangement or special event.

Use the cancellation action in your secure booking-management page when it is available, or contact the booking team through the Contact page. Include the booking reference and the email or phone number used for the reservation.

A message is measured when it reaches the designated cancellation route, not when you begin composing it. A request is complete only when we can identify the booking. Keep the written acknowledgement or cancellation confirmation.

Do not post a booking token, payment details or sensitive personal information in a public comment or review.

You may ask to change the date, party, transport, pickup, vehicle units or add-ons. A change is not confirmed until we complete a fresh availability, cutoff, capacity and price check and send written confirmation.

If the new selection costs more, the difference must be paid before it is confirmed. If it costs less, any adjustment follows the accepted cancellation conditions. Moving a booking within a restricted cancellation window is not guaranteed and may carry the same consequences as cancellation.

Name corrections and small contact updates are usually handled without a fee when they do not change eligibility, price, capacity or the operating arrangement.

A cancellation received after the applicable deadline may be partly refundable or non-refundable because vehicles, staff, camp places, activity capacity and supplier commitments have already been reserved. The accepted booking conditions state the applicable result.

A guest who is not ready within the confirmed pickup window, cannot be reached through the supplied contact details, attends the wrong meeting point or arrives after departure may be recorded as a no-show. A no-show is generally not refundable unless the booking confirmation or applicable law requires otherwise.

If you believe the pickup failed because of our confirmed routing or communication, contact us promptly so we can review driver, message and booking records.

Safety, severe weather, access restrictions, vehicle issues, venue closure, government direction or another event outside practical control may require a route, timing, vehicle, activity or programme change.

If the overall experience can still be delivered safely and substantially as booked, a reasonable operational adjustment may not create an automatic right to cancel. If we cancel the complete experience before it starts, we will offer an available reschedule or return the amount paid for the cancelled service.

If a material paid element cannot be supplied, we will assess an appropriate alternative, reschedule, credit or refund for that affected element. We will not substitute an undisclosed lower-value paid service without addressing the difference.

Desert conditions can change quickly. A guide or operator may shorten, reroute, delay or stop an activity to protect guests, staff, vehicles or the environment. The remedy depends on how much of the confirmed service was affected and the accepted booking conditions.

A guest who does not meet a disclosed age, licence, identification, health, sobriety, waiver or safety requirement may be refused the affected activity. A refund is not automatic where the requirement was clearly disclosed before payment and the guest supplied inaccurate or incomplete information.

Where a previously undisclosed eligibility requirement prevents participation, contact us so the booking record and supplier condition can be reviewed.

Group vehicles, private seating, camps, powered activities and other physical add-ons may have separate capacity or supplier deadlines. Those conditions are displayed with the selected option or stated in the written group confirmation.

Reducing guest numbers does not necessarily reduce a per-vehicle, per-area or fixed supplier charge. Removing one item from a bundled or grouped arrangement may require a new quote for the remaining services.

If a paid add-on becomes unavailable through no fault of the guest and no accepted equivalent is supplied, the amount paid for that unavailable add-on will be eligible for adjustment or refund.

An approved online-payment refund is sent through Stripe to the original payment method unless a different lawful arrangement is agreed. We record whether the refund is full or partial and notify you through an available booking contact channel.

Desert Safari King can initiate the refund, but the time for it to appear depends on Stripe, the card network, wallet and issuing bank. Currency-conversion differences or bank fees are controlled by the relevant financial provider.

A cash, offline or payment-link booking is refunded through the appropriate verified route after the finance record and recipient are checked. We will never ask for a complete card number by email or chat to process a refund.

If the outcome appears inconsistent with the accepted booking conditions, contact us with the booking reference, cancellation time and relevant messages. We will review the quote, confirmation, payment and operational records.

Nothing in this policy limits a right or remedy that cannot lawfully be limited under applicable UAE consumer-protection law. The Terms of Serviceexplain the wider booking contract and dispute framework.